Customer Service

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Change And Cancel
Change Or Cancellation Fees

Some changes and cancellations are free of charge, while for others you may need to pay a fee.

Please check the rules and restrictions in your order for fees and other details prior to initiating a change or cancellation.

Change Or Cancel Your Booking

If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online.

To change or cancel your booking online

  1. Go to your order page.

  2. Locate the manage booking section in your itinerary.

  3. Select the Change or Cancel link and follow the instructions.

If you cannot change or cancel online

If you cannot locate the Change or Cancel link in your itinerary, or cannot successfully complete the change or cancellation online, this usually means:

Your booking is not changeable or cancellable.

OR

Your booking cannot be changed or cancelled online.

Please contact us for assistance.

Some changes or cancellations are subject to fees. See Change or cancellation fees for details.

Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details.

Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary.

If you have difficulties finding your product, please contact us.

Payment And Receipts
View Or Print Your Booking Receipt

In general, you can use a copy of your order number also as a receipt.

You can also view and print a standard receipt for your booking directly from your order page.

Pending Charges

If you started to book travel on our site with a credit card but did not complete the transaction or cancelled the booking, the amount of the travel cost may show up in your bank account as a pending charge.

Your bank puts this amount on hold, to be ready in case the transaction goes through and the booking is completed. This pending charge might come from us or directly from the supplier. It disappears when the booking is finalised and the full amount has been paid, or it expires after a few days. In the meantime, however, it may prevent you from using your card for other purchases if you don't have sufficient funds to cover them.

  1. Check your bank account balance a few days after you booked your trip.

  2. If the authorisation charge is still there, contact your bank to release the funds.

  3. If you made several bookings and have multiple authorisation charges, the bank may lock your account. In this case, contact your bank to unlock your account.​

Payment Security And Options

We use SSL, the highest standard of digital information security, to protect you and your personal information. Just check for https:// at the beginning of the address in your browser when you book with us.

Protection from unauthorised card use

To protect your card from unauthorised use, we verify its 3- or 4-digit identification number with every purchase.

For most cards, this number is in the signature field, on the back of the card.

 

If your payment did not go through, please read Troubleshoot declined payments for more information and options.

All prices are displayed in the site's local currency, unless otherwise specified.

If you book from outside the country of Thailand, or your card's issuing bank is outside the Thailand, you may be charged an international transaction fee.

Troubleshoot Declined Payments

If your payment was declined, it may be due to one of the following reasons.

Here’s a list of the most common reasons, and what you can do to troubleshoot the issue:

  • You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try another card.

  • You have a typo in the payment details, such as incorrect billing address or card expiration date. Verify you entered accurate information.

  • You entered an unsupported payment method. Check on the payment page whether your payment method is accepted.

  • Your card issuer couldn't authorise your transaction due to a technical glitch. Contact your card issuer or try again.

  • The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer for help.​

Payment Options

Payment options and forms of payment is PayPal (Credit&Debit Card, Cryptocurrency) for International Customers and Bank Transfer for Thailand citizens. If you want to pay via SWIFT Transfer, please contact us.

For some bookings, you will need to pay in full at the time of booking. Additional payment options may also be available.

For most bookings, you can pay with either a credit card or a debit card. Additional forms of payment may also be available.

All accepted payment options and forms of payment will be clearly indicated at the time of booking.

If your payment did not go through, please read Troubleshoot declined payments.

For refund information, please read Refund process and timelines.

Refund Process

Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel.

Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel.

If your booking is eligible for a refund, we usually process the refund within 72 hours.

After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.

Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount, how, and when you'll get your refund.

In general, you will be refunded in the same form of payment and currency you used when booking.

Please check the rules and restrictions in your order for refund details prior to initiating a change or cancellation.

International Travel Documents

If you are traveling internationally, you may need travel documents such as a passport, travel visa or another documents for entry, If you don't have the right documents, Thailand will deny you entry. To help you avoid rush-order fees, we recommend you secure your travel documents well in advance of your trip.

Passports

A passport is a government-issued ID in the form of a passbook (valid for all international travel).

 

Traveling with minors

Children under 18 traveling without both parents need to provide notarised documentation and letters of permission. Travellers/Parents should confirm with the embassy of Thailand.

Privacy
Deactivate Your Account

We're sorry to see you go. To deactivate your account, please make that online . You can still book with us as a guest, but you'll need to create a new account to enjoy certain benefits.

Request Or Delete Your Personal Data

We use your personal data to help ensure you have a good experience booking travel on our website. You can manage your data in the following ways:

Request a copy of your data

To find out what data we keep about you and why, please contact us . We'll process your request within the statutorily prescribed timeline.

Request that we delete your data

To request that we delete the data we keep about you, please contact us . We'll process your request within the statutorily prescribed timeline. However, please know that we keep certain information, such as your transaction history and complaints you've filed, for an extended period of time to fulfil our legal obligations.

Types of data we may delete or make anonymous upon request:

- Account information

- Surveys and reviews you provided to us

- Marketing email history

Other Questions About Your Personal Data

We understand that booking online requires significant trust on your part. We're committed to protecting and securing all personal information you give us.

If you have questions or concerns about personal data, privacy, or data security, please contact us . We take these matters seriously and treat each inquiry with care. Please let us know what the issue is and we'll address it as quickly as we can.

Our Privacy Policy includes information about:

  • What information we collect and why.

  • How we use that information.

  • When and why we share your information with other organisations.

  • The rights you have and ways you can control your information.

Unsubscribe From Emails

You can unsubscribe from our marketing emails:

Just Click on the unsubscribe link at the bottom of any marketing email you received.

If you're still receiving marketing emails 48 hours after unsubscribing, please contact us .

If you unsubscribe from marketing emails, you'll still receive emails about upcoming trips and account updates.

Update Your Account Information

You can keep your login information, payment methods, and email preferences up to date on our website.

  1. Sign in to your account and go to My Account.

  2. Choose the items you wish to update from the list of options provided.